Purchasing and Returns

The transport of your package

Packages are generally dispatched within 24 hours after receipt of payment (peninsula, Europe and other destinations, 2-3 days). The mode is the standard followed by NACEX shipping. Whatever the delivery method selected, we will introduce as soon as possible, a link that allows you to track the online submission of your package.

Price: The price of shipping is understood to be for a single direction. (Peninsula, as elsewhere NACEX charging and UPS)

De 0 a 5 Kg

              5,45 €

De 5 a 10 Kg

                 7,71 €

De 10 a 20 Kg

               9,97 €

* Prices are excluding VAT

Shipping costs include packaging, handling and shipping. Are fixed and a variable part based on price or weight of your order. If you make different orders you must pay shipping costs for everyone, do not join. Your package is sent at your own risk, special attention is given to parcels containing fragile items.

For deliveries, we will provide updated data, being essential to the recipient's phone number in order to facilitate the delivery in case of absence from home.

Orders are delivered within a maximum of 2 business days.

San pedro Cooperative is not responsible for delays in distribution, can not in any case ensure delays in the transportation agency, and that is external to Cooperativa de Aceites del Matarraña.

MONEY-BACK GUARANTEE

At the time of receiving your shipment box if it is open or damaged do slip included in the delivery have to sign, in order to manage the claim in case of breakage or loss of any product. Also, if consumed at the time of any item, if not in perfect condition, please contact our service cliente.Te resend all products that have deteriorated at no cost to you.

Security:

 In Matarraña Oils Cooperative we guarantee 100% security when making purchases.
 
Software that uses our secure server (SSL) is among the best software available today for secure commerce transactions. All your personal information, including credit card number, name, address, ordering information, etc ... is encrypted so that information can not be read as it travels over the Internet.
All under government regulations on data protection.

 
Customer Service:

Our customer service you can ask any question they see fit, we are at your disposal. We have all the channels open to listen and answer your questions or problems: